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Wallet Connection Issues

If your wallet will not connect to Cognivo, it is usually because the wallet is locked, a connection dialog was blocked, or the browser needs a refresh. Work through the steps below in order.

Make Sure Your Wallet Is Ready​

  1. Confirm your wallet application or browser extension is installed.
  2. Unlock the wallet before you try to connect. A locked wallet cannot approve a connection.
  3. If your wallet lets you pick which account is active, select the account you want to use first.

The Connection Dialog Does Not Appear​

When you start a connection, your wallet normally opens a pop-up asking you to approve it. If nothing appears:

  1. Check your pop-up blocker. Wallet approval dialogs are sometimes blocked. Allow pop-ups for the page and try again.
  2. Look for the wallet window or extension icon - the request may be waiting there for you to approve.
  3. Refresh the page and start the connection again.

The Connection Hangs or Fails​

  1. Refresh the page and retry the connection.
  2. Close and reopen your wallet, then try connecting again.
  3. Retry the request. A connection that stalls once often succeeds on a second attempt.
  4. Try a different supported browser. Some browsers handle wallet connections differently, so switching can resolve a stubborn problem.

After Connecting​

  • Approve any signature request your wallet shows to finish signing in. This proves you control the wallet - no password is created or stored.
  • If you approved the request but nothing happened, refresh the page. The connection is often already in place.

Notes​

  • Only approve connection and signature requests you started yourself. If a request appears that you did not expect, decline it.
  • Keeping your wallet application up to date avoids many connection problems.