Getting Help
If you cannot resolve an issue using the troubleshooting guides or FAQ, you can reach the Cognivo team through the official support channel.
Official Support Channel
Telegram: t.me/CognivoLabs
This is the main channel for reporting issues, asking questions, and getting help with Cognivo Chat and Wallet Tracer.
What to Include in Your Report
Providing clear context helps resolve issues faster. Include:
- What you expected to happen
- What actually happened
- The feature or page where the issue occurred
- Your wallet address or account email, if the issue is account-specific
Before Reaching Out
Check these pages first — many common issues are already documented: